Refund policy

At SaverClicks, we want you to be happy with your order. We offer a 30-day returns policy, meaning you have 30 days from the date you receive your item to request a return.

Returns eligibility

To be eligible for a return, items must be unused, unopened and in the same condition as received. Products should be returned in their original packaging, with all labels, accessories and any included components.

Please retain your receipt, order confirmation or other proof of purchase, as this may be required to process your return.

For hygiene and safety reasons, we cannot accept returns of items that have been opened, used, assembled, inflated, worn or otherwise altered after delivery. This may include certain party supplies, balloons, tableware, personal-use items and any sealed products once their packaging has been opened.

How to request a return

To begin a return, please email us at shop@saverclicks.com with your order number, the item(s) you wish to return and the reason for your request.

Once your return is approved, we will provide instructions for returning the item. Please do not send products back without contacting us first, as unsolicited returns may not be accepted or may take longer to process.

Unless an item is faulty, damaged or incorrect, return postage costs are the responsibility of the customer.

Damaged, faulty or incorrect items

Please check your order when it arrives. Contact us as soon as possible if an item is damaged, defective, missing, or not what you ordered.

Where possible, please include clear photographs of the item, packaging and any visible damage. We will review the issue and arrange an appropriate solution, which may include a replacement, refund or other resolution.

Items that cannot be returned

We cannot accept returns for:

  • Used, opened, inflated, assembled or altered products
  • Items returned without their original packaging or essential parts
  • Personalised, custom-made or special-order products
  • Gift cards
  • Sale or clearance items, unless faulty
  • Products that cannot be resold for hygiene, safety or product-integrity reasons
  • Hazardous materials, flammable liquids or gases

This does not affect your statutory rights if an item is faulty, misdescribed or not fit for purpose.

Exchanges

We do not offer direct exchanges. The quickest way to receive a different product is to return the unwanted item for a refund, once approved, and place a new order through SaverClicks.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank, card provider or payment service may require additional time to process and show the refund in your account.

If more than 15 business days have passed since your refund was approved, please contact us at shop@saverclicks.com.